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Q: I can't login to the web page, what is the problem?You must enter your username and password EXACTLY as it appears in the email we have sent you. There are no spaces in the username or password. Q: I can't download the software tools, all of the Zip files are corrupted or unusable. How do I fix it?If you are running any download manager/helper applications such as DAP, SmartDownload, etc. temporarily disable them before attempting to download the software from our website. If you are running Internet Explorer 5.x please ensure that you have the latest Service Packs installed. You can do this by clicking Start, and choosing Windows Update. Then select Product Updates and eventually a list of available upgrades, service packs, and bug fixes will be available. We suggest upgrading to Internet Explorer 6 but minimally you should to upgrade to Internet Explorer 5.5 Service Pack 2. Q: Do I need a DVD-burner or DVD-ROM in my PC?The minimum requirement is that you have a CD-R/CD-RW drive. If you wish to capture your VHS or 8mm tapes you also need a TV-in or TV-tuner card to transfer your video to your hard drive. Please contact your PC manufacturer for more details on whether your PC meets these requirements. Q: How do I connect my VCR or 8mm camcorder to my PC?If you wish to capture your VHS or 8mm tapes you also need a TV-in or TV-tuner card to transfer your video to your hard drive. Please contact your PC manufacturer for more details on whether your PC meets these requirements. Q: How much video can be stored on a single CD-R/CD-RW?A maximum of 80 minutes of DVD-compatible video can be stored on a single CD-R/CD-RW. If your video file(s) exceeds that length you will need to split them across multiple CD-R/CD-RW. Q: Which backup format is playable on my Panasonic, SONY, Toshiba, etc. stand alone DVD player?Minimally your DVD player has to be able to read CD-R discs and be able to playback VCD (video CD). These are standard features in nearly all current stand-alone DVD players. Please refer to your DVD player manual for supported playback formats of your specific DVD player. Q. I don't have a Pentium4 CPU, can I still use this process?Virtually any PC can use this process. However, the faster your processor is the faster the entire process will complete. A Pentium4 of AMD Athalon are recommended, but certainly not required. Q. I don't have Nero, can I still use this process?You can use any CD burning software the supports the VCD (Video CD) format. If you opt not to use Nero the functionality of your CD burning software may differ slightly and the instructions may not match perfectly. Q. When trying to convert my video file I get the error "...cannot open or unsupported..." What is wrong?Different video files use different audio and video compression codecs. If you don't have the codec installed on your computer you cannot watch this video file and you also cannot convert it. One of the most popular video formats found on the internet today is called DivX. Video created with the DivX codec contains the highest quality video available today which makes it excellent for converting to the VCD format. It also creates ultra-small file sizes which is why it's so popular on the peer-to-peer networks. You can learn more about DivX by visiting www.divx.com Most of these codecs can be acquired automatically by playing your video in Microsoft Media Player 7. Media Player includes the ability to download and install the appropriate codecs for the video you're attempting to play. Once you can play the video in Media Player you should be able to convert it to the VCD format. You can learn more about Microsoft Media Player by visiting http://www.microsoft.com/windows/windowsmedia/download/default.asp Q. I still have problems or questions, who do I contact?
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